Let’s get your
route moving.
Need help with Parcel Flow? Contact ByteEra Labs at:
developer@byteera-labs.comInclude your game version, device model, system version and route number. Describe the moves or screen that led to the problem. Screenshots are optional.
Ads are unavailable
Rewarded videos need an internet connection and may not always be available. Wait a moment and try again. No booster is removed if a video cannot start, and every campaign route remains solvable without an ad reward.
A reward did not arrive
Keep the game open until the video closes. A booster is added only after the advertising service confirms the reward. If the confirmation did not arrive, reconnect and try a later video rather than repeating the same tap.
Progress could not be saved
Free some storage on your device and reopen the game. Avoid uninstalling while troubleshooting because campaign progress is stored locally and may be removed with the app.
Privacy choices
When privacy options are required for your region, use the Privacy button near the top of the game to review or change your advertising choices. Read the privacy policy for more information.